Mayflower is looking for a Content Writer to help maintain and improve its Support & Moderation knowledge base. You will create clear, accessible documentation, identify knowledge gaps, communicate updates and continuously improve content based on feedback and business needs.

Responsibilities

• Create and maintain knowledge base articles, process documentation, macros, bot replies, announcements and internal guides.
• Write clear and concise content for support agents, moderators and customers.
• Turn complex processes and rules into easy-to-understand documentation.
• Keep internal knowledge organised, accurate and up to date.
• Follow content standards for terminology, structure, formatting and tone of voice.
• Review existing content and identify outdated, duplicated, unclear or missing information.
• Work with stakeholders to gather requirements and turn business needs into useful documentation.
• Improve content creation and maintenance processes across Support and Moderation.

Requirements

• English at C1 level or higher, with strong writing skills.
• 1+ year of relevant experience in content writing, copywriting, knowledge management, content design or a similar field.
• Experience with Confluence or other knowledge base/documentation tools.
• Experience using AI tools for writing, rewriting, summarising, structuring information and quality checks.
• Strong attention to detail and ability to maintain consistent terminology and structure.
• Ability to organise large amounts of information and work effectively in a fast-paced environment.
• Ability to adapt content to different audiences and communication contexts.
• Strong self-organisation and ability to work independently in a remote environment.

Nice to have

• Experience with Zendesk, Slack, chatbot or support tools.
• Previous experience in Support, Moderation or Customer Operations.
• Experience with Jira, Asana, Monday, Notion or similar task-management tools.

What the company offers

• Fully remote work.
• Competitive compensation under a service contract.
• Performance reviews twice a year, with bonus opportunities and salary adjustments.
• Annual allowance for home office, sports, equipment and other personal benefits.
• Paid language courses and access to learning platforms.
• Wellbeing support, including partial coverage of psychological support.
• Opportunities for professional growth in a fast-scaling product.